Frequently Asked Questions

Please read our FAQ before sending us a message.

Please note these options may vary depending on the province / state your choose during checkout. All relevant information will be shown during checkout after selecting your shipping country / state or province.


Expedited – 3 days – FREE (Over $100)

XpressPost – 2 days – $15.00

Priority – 1 day – $20.00

United States

Standard (UPS) – 3-5 days – FREE (Over $200)

Each purchase is made securely on thanks to advanced site certificate servers and (SSL) coding systems. We only use secure connections, indicated by the prefix “https” and the lock symbol which can be found together in the browser’s address bar as soon as you enter the “Checkout” pages.

Our payments department checks every transaction for fraudulent activity prior to confirming that transaction, and may contact you for additional information prior to order confirmation, in order to ensure all security measures are met.

All transaction are done through global payments encrypted secure gateways, We keep no payment information locally. 

We will verify that your order is correct and proceed to fulfilment. Your will be notified via email when your order has been sent out, along with tracking details.

If you’d like to cancel or modify your order, we invite you to promptly contact us by email at: We will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, we won’t be able to guarantee the cancellation or modification of your order.

If you have received an order but would like to return or exchange it we invite you to consult our conditions for Returns and Exchanges attached to the order confirmation email or in the Returns and Exchanges Section. Once we have received your returned item, we will reimburse any payment or proceed to exchange the item, as requested.

You receive a detailed billed to the email address you provided during checkout. 

In the event that your payment cannot be successfully processed, we suggest that you double check the payment details inserted, e.g. the credit card number or the expiry date. If the payment is subsequently rejected after these checks, please don’t hesitate to contact customer services for further assistance.

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